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UX Process

As the team scales and connection with cross-functional teams increases its essential to have a clear set UX processes to manage the work effectively. At a business level, it’s imperative to show how all teams integrate to take advantage of our UX teams, reduce dependency, and create more well-rounded, successful products. 


I designed a digital process board to capture the status and progress of individual streams, which gets reviewed and updated every Monday. 

The digital process board

This board helps establish clear roles and responsibilities within our team, which creates transparency and empowers individuals to act individually. This also serves as deliverable checklist at each stage

 

Intake

The new requirements are created or pulled from backlog. Every requirement gets initiated via the intake forum, which gets reviewed and prioritized by the digital design team.

 

Execute

Follow a user-centric design approach that includes key checkpoints: frame the problems/opportunities, research, design, validate and deliver.

 

Support

All the design feature that gets built needs close attention and periodic reviews. 

 

Measure

Six months post-launch, return to measure the KPIs and assess if further enhancements are required.

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Rituals

Regular cadence and rituals are a vital part of any team. Planning recurring meetings helps to make effective use of everybody's time. 

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Every alternate day

  • Onsite offshore connect

    • Quick connect during offshore, onsite overlap meetings helps to check and review designs.

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Weekly Design Meetings

  • Monday morning standups (30 min)

    • Standup / Prioritization meeting to review and update the above board​​

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  • Design review meeting with cross functional teams 2x (4 x 30 min slots) 

    • This is an hour-long meeting with two agenda slots for each design meeting. 

    • The agenda is sent ahead, marking the mandatory and optional attendees.​

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  • Design Critique (60 mins)

    • This hour-long forum for UXers to share their work and exchange feedback.

 

Biweekly Meetings

  • 1:1 Meetings with designer, Ops, Client Manager

    • These regular 1:1 meetings are a great spot to guide team members’ development, resolve and address issues early on, and talk beyond just work.

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Monthly Meetings

  • Leadership Meeting

    • Present key UX project updates to leadership.

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  • Cross-Agency + Design Governance Connect

    • ​Connect with ​the internal design governance team and other design agencies working for the organization to discuss enterprise-wide design/brand updates. 

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Quarterly Meetings

  • UX Roadmap Review

    • Review the roadmap progress and make adjustments as required.

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Impromptu Meetings

There might be a need to connect with cross-functional / engineering/legal/designers when needed. 

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